Refund & Returns Policy

Last Updated: July 2026

At The AtoZ Shop, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help. Please read our Refund & Returns Policy carefully before placing an order.

1. Return Eligibility

You may request a return or replacement if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is missing parts or accessories.
  • The item delivered is significantly different from what was ordered.

To be eligible, the product must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, manuals, and accessories.
  • Be reported within 48 hours of receiving the order.

2. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned unless they arrive damaged or incorrect:

  • Personal care products
  • Cosmetics and fragrances
  • Health & medical items
  • Innerwear
  • Items marked as Non-Returnable
  • Products damaged due to customer misuse

3. Replacement Policy

If your product is:

  • Damaged during delivery
  • Defective
  • Incorrect
  • Missing components

We will arrange a replacement after verifying the issue.

In some cases, customers may be asked to provide photos or videos of the product for verification.

4. Refund Policy

Refunds are available only when:

  • A replacement is unavailable.
  • The order is cancelled before shipment.
  • The product cannot be delivered due to our error.

Approved refunds will be processed using the original payment method or another mutually agreed method.

5. Return Process

To request a return:

  1. Contact our customer support within 48 hours of receiving the product.
  2. Share your Order Number.
  3. Provide clear photos or videos (if applicable).
  4. Our support team will review your request.
  5. If approved, we will provide return instructions.

Please do not return any product without receiving confirmation from our support team.

6. Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective product), The AtoZ Shop will bear the return shipping cost.
  • If the return is requested for personal reasons (where applicable), the customer may be responsible for the shipping charges.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible.

8. Processing Time

  • Return request review: 1–3 business days
  • Replacement processing: 2–5 business days
  • Refund processing: 5–10 business days (depending on the payment method)

9. Conditions

We reserve the right to refuse a return or refund if:

  • The product has been used.
  • The product is damaged due to customer negligence.
  • The request is made after the allowed return period.
  • The returned product is incomplete or missing accessories.